Privacy Policy
Last updated: January 27, 2026
Molty Hosting ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our cloud hosting services.
1. Information We Collect
1.1 Account Information
When you create an account, we collect:
- Name and email address
- Billing information (processed by our payment provider)
- Server location preference
- Plan selection
1.2 Technical Information
We automatically collect:
- Server performance metrics (CPU, memory, uptime)
- IP addresses used to access your server
- Login timestamps to our dashboard
- Support ticket communications
1.3 Information We Do NOT Collect
We do not monitor, collect, or store:
- Your Moltbot conversations or message content
- Your AI assistant activity or usage patterns
- Content of files stored on your server
- Third-party account credentials you configure in Moltbot
2. How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Provide and maintain the Service | Contract performance |
| Process payments | Contract performance |
| Send service notifications | Legitimate interest |
| Respond to support requests | Contract performance |
| Comply with legal obligations | Legal requirement |
3. Infrastructure Access
As your hosting provider, we have infrastructure-level access to servers. This means:
- We can access the underlying server for maintenance, updates, and troubleshooting
- We do not access your Moltbot WebChat interface or session data
- We do not view, monitor, or log your conversations
- Support access to your server requires your explicit permission
4. Data Storage and Security
4.1 Where Data is Stored
Your server may be located in:
- United States
- Europe
4.2 Security Measures
We implement:
- Encrypted connections (TLS) for all WebChat access
- Isolated server environments per customer
- Regular security updates and patches
- Access logging for our administrative systems
5. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate information
- Deletion: Request deletion of your data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
To exercise these rights, contact us at privacy@hostmolty.com.
6. Contact Us
For privacy-related questions or requests:
Email: privacy@hostmolty.com
For general inquiries: hello@hostmolty.com